Questions people ask
Characters, the free plan and credit, in plain words. Click a question to open it.
Every letter, number, space and punctuation mark in the text you send. A sentence of forty letters and spaces is forty characters. Only the text that is actually spoken counts.
Most voices count every character once. Premium voices count each character twice, and they carry a x2 badge in your account, so you see it before you use one.
More than 50, from Arabic to Vietnamese, with over 300 voices between them. The full list is in your account, and new voices appear there by themselves.
Reading stops until the next month begins, and then your 10,000 characters are back. Nothing is charged and nothing is deleted. To keep going inside the same month, you buy credit.
The free 10,000 are a monthly allowance, so they reset every month instead of piling up. Credit you paid for is different: it never expires, and it stays on your account until you spend it.
No. The free plan costs nothing, and credit is something you buy only when you want more. There is no contract, and nothing renews by itself.
Every voice, including the premium ones. €30 buys 1 million characters. When the credit is spent you are back on the free plan, and buying again brings everything back.
Yes. Every request counts its characters, even when the audio was made earlier and comes back at once.
No. A request that fails costs nothing, and a reading you stop early only counts the part that was spoken.
Characters already turned into speech are not refunded. The unused part of a purchase comes back on request within 14 days. The full rule is on the refund policy page.
No. The free plan needs no card and no purchase. You only pay if you decide to buy credit.
Something else on your mind?
Write to us and a person answers. The same address takes questions before and after you sign up.
Email info@joulyan.com